PRO-ATTIVO is recognized as the world leader in ISO/IEC 20000 training, consultancy and innovative support products.

• We are contributors to the development of the standard commonly referred to as ISO 20000.
• We have worked with the itSMF to establish their ISO 20000 certification scheme and audited the auditors on behalf of the itSMF.
• We have authored the popular itSMF International endorsed publication "Implementing ISO/IEC 20000 : The Roadmap" and the new for 2010 pocket guide "An introduction to the global standard for service management"
• We have also co-authored or contributed to many more publications in this field. 
• PRO-ATTIVO is regularly asked to provide speakers at worldwide events sharing our knowledge in this arena.

As well as ISO/IEC 20000 services we also offer complementary services such as ITSM & ITIL^® training and consultancy tailored to the needs of our customers.

As an EXIN Accredited Examination Center we are also able to schedule exams at a time and location appropriate to your needs.